Privacy Policy

Data Controller: Parts Hub L.L.C.

Email: [email protected]

We collect data in three ways: (a) you provide it, (b) we collect it automatically, and (c) we receive it from partners.

We use personal data for the following purposes:

• Provide the Platform and process orders (create accounts, place orders, confirm availability, deliver items, manage COD).
• Vehicle matching and recommendations (suggest compatible parts based on your vehicle information).
• Customer support (respond to requests, disputes, warranty issues, and returns/refunds).
• Platform security and fraud prevention (detect suspicious activity, prevent abuse and account takeover).
• Legal and compliance (tax, accounting, lawful requests, enforcing terms).
• Marketing (newsletters, promotions, personalized offers where permitted, and only with choices available to you).
• Analytics and improvement (understand what works, fix bugs, improve UX, measure campaign performance).

Where required by applicable law, we process personal data based on:

• Your explicit consent: (especially where required under Egypt’s PDPL for collection/processing/disclosure unless an exception applies).
• Contract necessity: (to fulfill your orders and provide requested services).
• Legal obligation: (e.g., accounting/tax obligations).
• Legitimate interests: (security, fraud prevention, service improvement), where permitted and balanced with your rights.

We do not sell your personal data.

We may share data with:

• Marketplace sellers/suppliers to confirm fitment, fulfill orders, manage warranties/returns (typically: name, phone, delivery address, order details, vehicle-fitment details if needed).
• Couriers/logistics partners to deliver orders and manage COD (name, phone, address, delivery instructions, order value, where needed for COD).
• Payment processors (if enabled) to process payments (we do not store full card data; processors handle it on their systems).
• IT and hosting providers who help run our Platform (cloud hosting, email delivery, customer support tooling).
• Analytics/advertising partners (only as described in Section 8 and based on your cookie/marketing choices where required).
• Authorities and legal advisors when required to comply with law or protect rights/safety.

Important: Sellers and logistics providers may process data for their own purposes (e.g., recordkeeping, compliance). Where applicable, they may act as separate controllers.

Your data may be processed outside Egypt (for example, where our hosting or support providers are located). Cross-border transfers may be restricted under Egypt’s PDPL and may require specific conditions/approvals.

If GDPR applies (e.g., EU users), we use appropriate safeguards such as contractual protections.

We keep personal data only as long as needed for the purposes in this policy, including:

• Account data: while your account is active.
• Order/invoice data: as required for legal, tax, and dispute purposes.
• Return photos/videos: as needed to process the claim and handle disputes, then deleted or archived according to our retention rules.

We may retain limited data longer if required by law or to establish, exercise, or defend legal claims.

We use cookies and similar tools for:

• Strictly necessary: (login, security, cart).
• Preferences: (language, settings).
• Analytics: (understand usage, improve performance).
• Marketing: (measure ads and personalize offers, where permitted).

You can manage cookies through:

• our cookie banner/settings, and
• your browser/device settings.

Some third parties (e.g., analytics/ad providers) may collect data via their own technologies; their practices are governed by their own policies.

Depending on applicable law, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete/erase data (in some cases)
• Withdraw consent (where processing is based on consent)
• Object / restrict processing (in some cases)
• Be informed about certain processing and disclosures

Egypt’s PDPL grants individuals rights and generally requires explicit consent for processing unless permitted by law. If GDPR applies, you have a defined set of rights and transparency protections.

How to exercise your rights: Email us at [email protected] from your registered email/phone. We may need to verify your identity before acting.

Marketing choices: You can opt out of marketing emails/SMS at any time using the unsubscribe link or by contacting us. Service messages (order confirmations, delivery updates) may still be sent.

Questions or requests: [email protected]

If you believe your data has been mishandled, you may also have the right to lodge a complaint with the relevant regulator, depending on where you are located and which laws apply.